General Terms and Conditions of Use of Erero Gift Card

  • The Erero Gift Card is available for sale exclusively through the website erero.gr , the legal beneficiary of which is the company with the name “KATSANEVAKI CHRISTINA” (hereinafter referred to as the “Company” ), and its purchase is made using the accepted payment methods specified in the payment methods (excluding the cash on delivery method).
  • To purchase the Erero Gift Card, the sender is required to complete a special form available on the Company's official website, in which the sender enters the personal information (name and email address) of the recipient of the Erero Gift Card.
  • The Erero Gift Card is issued in the form of a unique code, consisting of a combination of 16 numeric digits and characters, which will be sent via e-mail to the recipient, based on the information entered in the Erero Gift Card form by the sender. In this regard, the sender declares that the disclosure of such data to the Company takes place legally in the context of his domestic activity and acknowledges that he bears sole responsibility in the event that the recipient raises any claim or the Competent Authority imposes any fine against the Company for the disclosure of such personal data by the sender to the Company.
  • The Erero Gift Card is valid only for the purchase of products available through the website erero.gr , and can be redeemed when placing electronic or physical product orders.
  • The Erero Gift Card is not nominal and incorporates a promise to provide to its recipient.
  • Each Erero Gift Card is issued in euros, while the minimum purchase amount available is €20. The Erero Gift Card cannot be exchanged for money and cannot be partially refunded.
  • Each Erero Gift Card is valid for twelve (12) months from the date of receipt of the Gift Card via email by the recipient. The initial email sent is valid for 3 months and then a new email is sent with a validity of 12 months. Upon expiry of the expiry date, the Erero Gift Card is automatically cancelled and cannot be renewed or used by the recipient.
  • If the value given to the Erero Gift Card is greater than the value of the entire online order, the monetary difference is transferred to a new Erero Gift Card, under no circumstances will the unused amount be refunded in cash. If the value of the online order exceeds the value of the Erero Gift Card, then the remaining amount can be paid with one of the accepted payment methods specified in the payment methods.
  • It is not permitted to apply more than one Erero Gift Card per online order.
  • The Erero Gift Card cannot be used to purchase another Erero Gift Card.
  • The recipient may use the Erero Gift Card only for personal, non-commercial or business purposes, and the resale of the Erero Gift Card in any way by the recipient is strictly prohibited.
  • The recipient of the Erero Gift Card is solely responsible for its use and safekeeping, as in the event of loss, theft or unauthorized use by a third party, it is not replaced or canceled.
  • The Company is under no obligation to carry out any identity checks and assumes no liability towards the recipient for any loss, theft, illegal use by an unauthorized person or generally illegal behavior by any third party. The Company reserves the right to refuse, cancel or suspend the use of the Erero Gift Card in cases where this is deemed necessary, such as, but not limited to, in cases where there is suspicion of fraud or unauthorized use, or in general a violation of the terms regarding the use of the Erero Gift Card.
  • In any case of return of an electronic order, which has been made exclusively using the Erero Gift Card, in accordance with the terms of use of the service, the Company undertakes to issue a new Erero Gift Card of equal value to the monetary value of the product being returned and to send it to the electronic address (e-mail) specified during the electronic order.
  • In any case of a total refund of an online order, which has been made using multiple payment methods (including the use of an Erero Gift Card), the Company undertakes to refund the amount of money to the recipient for the part of the transaction paid for using a credit, debit or prepaid card and to issue a new Erero Gift Card of equal value to the original amount of the Gift Card used, which it will send to the electronic address (e-mail) specified during the online order.
  • In the event of a partial return of an item of the online order, which has been made using multiple payment methods (including the use of an Erero Gift Card), the Company undertakes to refund the amount of money to the recipient for the part of the transaction paid for using a credit, debit or prepaid card and if there is a balance, the Company will issue a new Erero Gift Card of equal value to the monetary value that must be refunded.
  • Considering the fact that when purchasing an Erero Gift Card, there is no delivery-sale of products but rather a purchase of a right in favor of a third party which is embedded in the Erero Gift Card, no tax document is issued, in accordance with applicable legislation. The corresponding tax document is issued when products are sold using the Erero Gift Card for the value of the products sold.
  • The purchase and use of the Erero Gift Card implies full acceptance of these terms and conditions.
  • These terms may be modified at any time in accordance with the Company's current commercial policy and applicable legislation, by updating the Company's official website and/or in any other appropriate manner.